IT Channel Planet: Market research firm Gartner predicts that global enterprise software as a service (SaaS) sales will reach at least $8.5 billion this year. That's a 14 percent increase from last year's $7.5 billion in sales. In particular, the company expects use of SaaS project and portfolio management (PPM), content, communications and collaboration (CCC), and customer relationship management (CRM) to grow steadily.
“The popularity of SaaS has increased significantly within the past five years and initial concerns about security, response time, and service availability have diminished for many organizations as SaaS business and computing models have matured and adoption has become more widespread," said Gartner's Sharon Mertz.
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