IT Management: It's Organic, Not Digital
By Steve Andriole | IT/Biz Alignment Article Published November 04, 2009
Effective tech management isn’t about machines, it’s about changing stupid processes and deranged corporate cultures.
Tags: management, CRM, IT management, acquisition, desktops

Salesforce's Big Move: Customer Service Management
By Andy Patrizio | Networks Article Published September 10, 2009
Salesforce's move to grab the customer service management market dovetails nicely with its existing strength in CRM.
Tags: Microsoft, Oracle, Salesforce.com, CRM

Using CRM to Survive the Recession
By Larry Marion | Columns Article Published August 03, 2009
Investment in CRM geared toward achieving sales goals ranks as a top priority among executives in a recent survey.
Tags: services, marketing, CRM

Operational and Strategic Tech: "I Want a Divorce"
By Steve Andriole | Columns Article Published April 01, 2009
Operational and strategic technologists are about as different as Obama is from Bush. I cannot for the life of me understand why they didn’t divorce ten years ago.
Tags: virtualization, services, voice, CRM, support

Study: SaaS is Costly Over Time
By Richard Adhikari | Networks Article Published February 21, 2009
SaaS may be cheaper in the short term, but an industry analyst cautions that costs rise over time.
Tags: datacenter, SaaS, software, management, CRM

Why Businesses Need a CRM Strategy
By Richard Adhikari | Networks Article Published February 05, 2009
Tracking customer behavior is not enough, business has to win their hearts and minds, CRM expert says.
Tags: search, Windows, Cisco, social networking, CRM

SAP to Innovate Heavily in SMB On-Demand Suite
By Richard Adhikari | Applications Article Published August 28, 2008
Business intelligence to pervade enterprise software giant's forthcoming products.
Tags: SAP, SMB, software, management, CRM

NetSuite Goes Global on ERP View
By Andy Patrizio | Applications Article Published April 18, 2008
New OneWorld suite aims to provide multinationals with a real-time look into their regional businesses.
Tags: services, software, management, CRM, InternetNews.com